At Marvex Digital Consultancy, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with us in any capacity. By using our website or services, you agree to the practices described in this policy. Please read it carefully.
Who We Are & What This Covers
Marvex Digital Consultancy ("Marvex", "we", "us", or "our") is a digital consultancy based in Kolkata, West Bengal, India. We provide services including social media management, branding & identity, paid advertising, website development, technical support, and system optimisation.
This Privacy Policy applies to:
- Our website at marvex.in and any associated subdomains
- Information submitted through our contact and enquiry forms
- Communications via email, phone, or WhatsApp related to our services
- Data shared in the course of providing our professional services to clients
Information We Collect
We collect information in two main ways: information you provide to us directly, and information collected automatically when you use our website.
Information you provide directly:
- Enquiry form data: Full name, business name, email address, phone number, industry, business stage, website URL, and project details.
- Communication data: Messages you send via email, WhatsApp, or other channels.
- Client onboarding data: Business documentation, branding assets, social media credentials, and other materials shared during active engagements.
- Financial information: Billing details necessary to process payments, handled through secure third-party processors.
Information collected automatically:
- Usage data: Pages visited, time spent, referring URLs, and navigation patterns.
- Device & technical data: IP address, browser type, operating system, screen resolution.
- Cookies & similar technologies: See the Cookies section for full details.
| Category | Examples | Source |
|---|---|---|
| Identity | Name, business name | You provide directly |
| Contact | Email, phone number | You provide directly |
| Technical | IP address, browser, device | Collected automatically |
| Usage | Pages visited, clicks, session duration | Collected automatically |
| Project | Brief, assets, credentials | You provide during engagement |
| Financial | Billing details | You provide directly |
How We Use Your Information
We use the information we collect only for legitimate business purposes. We will never sell your personal information.
- To respond to enquiries: Processing your form submissions and contacting you with a tailored proposal or response within 48 hours.
- To deliver services: Executing the agreed scope of work for active clients, including campaign management, design, development, and reporting.
- To send relevant communications: Project updates, invoices, reports, and occasional service information. You may opt out at any time.
- To improve our website: Analysing usage data to optimise performance, fix issues, and enhance user experience.
- To comply with legal obligations: Meeting requirements under applicable Indian law and responding to lawful requests.
- To protect our business: Detecting and preventing fraud, abuse, or violations of our Terms of Service.
Sharing & Disclosure
We do not sell, rent, or trade your personal information. We only share data in the following limited circumstances:
- Service providers & tools: Trusted third-party tools that help us operate — such as Google Workspace (email), Google Sheets (enquiry data), WhatsApp Business, and project management platforms. These providers are bound by their own privacy policies and cannot use your data for their own marketing purposes.
- Professional advisors: Lawyers, accountants, or auditors when required for legitimate professional purposes and under confidentiality obligations.
- Legal compliance: When required to disclose information by applicable law, court order, or government authority.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data becomes subject to a different privacy policy.
- With your consent: In any other circumstance, only with your explicit consent.
When we share data with third-party service providers, we ensure appropriate data processing agreements are in place where required.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience, understand how visitors use our site, and improve our offerings. A cookie is a small text file stored on your device.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for the website to function correctly (e.g., navigation, form submission) | Session |
| Analytics | Understand how visitors interact with the site (e.g., pages visited, time on site) | Up to 2 years |
| Performance | Measure site speed and identify errors to improve user experience | Up to 1 year |
| Preference | Remember your settings and preferences for future visits | Up to 1 year |
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website. Most browsers allow you to:
- View what cookies are stored and delete them individually
- Block third-party cookies entirely
- Block all cookies from being set
- Delete all cookies when you close your browser
We do not currently respond to "Do Not Track" signals, as there is no industry-standard approach to honouring such signals.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.
- Enquiry data: Retained for up to 24 months from submission, unless you become a client or request deletion earlier.
- Client project data: Retained for the duration of the engagement plus up to 3 years afterward for record-keeping and legal compliance purposes.
- Financial records: Retained for a minimum of 7 years as required by Indian financial regulations.
- Website analytics data: Retained in aggregate, anonymised form for up to 26 months.
- Communication records: Retained for up to 3 years from the last interaction.
When data is no longer required, we securely delete or anonymise it so that it can no longer be associated with you.
How We Protect Your Data
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These include:
- Encryption: All data transmitted between your browser and our website is encrypted using SSL/TLS technology.
- Access controls: Access to personal data is restricted to authorised team members who need it to do their jobs.
- Secure tooling: We use reputable, industry-standard platforms with their own robust security practices.
- Regular reviews: We periodically review our security practices and update them as needed.
Your Privacy Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Right to access: Request a copy of the personal information we hold about you.
- Right to correction: Request that we correct any inaccurate or incomplete information.
- Right to deletion: Request that we delete your personal information, subject to certain legal exceptions.
- Right to withdraw consent: Where we rely on consent as a basis for processing, you may withdraw it at any time.
- Right to object: Object to processing of your data for direct marketing purposes.
- Right to data portability: Request that we transfer your data to you or another organisation in a structured, commonly used format.
To exercise any of these rights, please contact us using the details in the Contact section below. We will respond to all legitimate requests within 30 days. There is no charge for exercising these rights, unless requests are unfounded, excessive, or repetitive.
We may need to verify your identity before processing any request to protect your data from unauthorised disclosure.
Third-Party Links & Services
Our website may contain links to third-party websites, including client websites we have developed, social media platforms, and tool providers. When you click on such links, you will leave our website and be subject to the privacy policy of that third-party site.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policy of any external site you visit.
Third-party services we use or reference include:
- Google Workspace (email and document storage)
- WhatsApp Business (client communication)
- Meta (Facebook & Instagram) for advertising services
- Google Ads for paid advertising services
- LinkedIn for professional and advertising services
Each of these services operates under its own terms and privacy policy. We recommend reviewing their respective policies to understand how they handle your data.
Children's Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to delete such information from our systems.
If we discover that a child under 18 has submitted information through our website, we will promptly remove that information and take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational reasons. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify active clients via email of any significant changes
- Post a notice on our website if appropriate
We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes constitutes acceptance of the updated policy.
If you disagree with any changes to this policy, you should discontinue use of our website and contact us to request deletion of your data.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to get in touch. We are committed to addressing your questions promptly and transparently.
We aim to respond to all privacy-related enquiries within 5 business days.