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Technical Support

Your digital systems,
always running.

Ongoing maintenance, bug fixes, security monitoring, and priority support to keep your digital infrastructure performing at its peak β€” 24/7.

What's Included

Proactive support, not reactive fixes

We monitor, maintain, and protect your digital systems so problems are caught before they impact your business.

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Regular software, plugin, and security updates

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24/7 uptime monitoring with instant alerts

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Daily automated backups with one-click restore

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Bug identification and resolution with priority SLAs

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Performance monitoring and speed optimisation

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Direct access to our technical team via WhatsApp and email

MaintenanceSecurityBug FixesMonitoringBackups
TS
Uptime Guarantee99.9%
Bug Fix Response<24 hrs
Backup FrequencyDaily
Support HoursMon–Sat
Support Tiers

Flexible support for every business

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Essential
Monthly maintenance, security updates, backups, and up to 2 hours of bug fixes. Ideal for smaller sites and businesses.
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Professional
Everything in Essential plus priority response, performance monitoring, and up to 5 hours of development changes per month.
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Enterprise
Dedicated support with a named account manager, unlimited bug fixes, custom development hours, and SLA agreements.
99.9%
Uptime Maintained
<24h
Avg Bug Fix Time
15+
Sites on Retainer

Ready to get started with Marvex?

Tell us about your business and we'll put together a tailored plan β€” no commitment required.

Start Your Project